Geschäftsbedingungen

These terms apply to the private airport transfer, point-to-point transfer and hourly tour services provided by City VIP Transfer through citytransfer.info. The person making the booking (the “Customer”) is deemed to accept these terms.

1. Booking and confirmation

A booking request becomes final once our team confirms it by WhatsApp or e-mail. The confirmation states the date, time, route, vehicle class and price. The Customer is responsible for giving the correct flight number, addresses, number of passengers and luggage, and contact number.

2. Price

• The price is agreed at booking and is fixed: no meter, no night surcharge, no luggage fee.
• Motorway tolls and airport parking are included. There is no surcharge for card payments and no other surprise fees.
• Route changes, extra stops or extra time requested by the Customer on the day may be charged separately.

3. Meet & greet and waiting time

• Our professional driver waits at the airport exit with a personal name sign.
• One day before the transfer we send the driver, vehicle and meeting point details on WhatsApp, together with a video showing how the meeting works.
• For airport pickups there is 45 minutes of free waiting after landing.

4. Flight tracking and delays

When a flight number is given, we track the flight. For delays of up to 3 hours the driver adjusts to the new landing time at no extra cost. For delays longer than 3 hours, cancelled flights or diversions, the Customer should contact us and the transfer is moved to a new time subject to availability.

5. No-show

If the waiting time has passed, the Customer cannot be reached and does not come to the meeting point, the transfer is considered completed and is not refunded. The driver may take a photo showing that they waited at the meeting point.

6. Payment

The Customer may pay the driver, pay online by card (secured by iyzico, 3D Secure) or pay by bank transfer. Card details are never stored on our website.

7. Cancellations and changes

Cancellations and changes are governed by our Cancellation & Refund Policy. Cancellation is free of charge up to 48 hours before the transfer time.

8. Child seats, passengers and luggage

Child seats, baby seats and boosters must be requested in the booking. If more passengers or luggage than declared exceed the vehicle's capacity, a larger vehicle may be needed at an extra cost; for safety reasons the capacity is never exceeded.

9. In-vehicle rules

Smoking is not allowed and seat belts must be worn. A cleaning or repair fee may be charged if the vehicle is soiled or damaged by the Customer.

10. Liability

We are not liable for delays caused by circumstances beyond our control such as traffic, weather, road closures or actions of authorities. We do our best to recover items left in the vehicle but accept no liability for them.

11. Disputes

These terms are governed by the laws of the Republic of Türkiye. Consumer disputes are handled by consumer arbitration committees and consumer courts; other disputes by the courts and enforcement offices of Muğla.

12. Contact

City VIP Transfer
Address: Dalaman / Muğla / Türkiye
E-mail: E-Mail anzeigen · WhatsApp: WhatsApp