Stornierung & Erstattung

Free cancellation and changes

If you cancel up to 48 hours before the transfer time, we refund the full amount paid. Date, time and address changes are also free within this period; if the route changes, the price may be updated for the new route.

Less than 48 hours before

Cancellations made less than 48 hours before the transfer time are not refunded. If a situation beyond the Customer's control, such as a cancelled flight, is documented, we offer a refund or a free new date.

Flight delays

When a flight number is given, delays of up to 3 hours are tracked free of charge and the driver comes at the new landing time. For longer delays, contact us and we will move the transfer to a new time subject to availability.

No-show

If the waiting time (45 minutes after landing for airport pickups) has passed, the Customer cannot be reached and does not come to the meeting point, the transfer is considered completed and is not refunded.

Cancellation by us

Whenever we cannot provide the service, the full amount paid is refunded.

How refunds are made

• Online card payments are refunded to the same card through iyzico.
• Bank transfer payments are refunded to the IBAN provided by the Customer.
• Refunds are initiated within 7 business days after approval; the time it takes to appear on your account depends on your bank.

How to cancel

Use the “Change / cancellation request” link on your tracking page, or write to us on WhatsApp (WhatsApp) or by e-mail (E-Mail anzeigen). Deadlines are calculated from the time your request reaches us (Türkiye time).